Quality, process improvement and sustainability, proven in practice

Coca-Cola Southwest Beverages LLC, Abilene, Texas, USA

100+ samples/shift · 100% compliance

• Serves as the night-shift Quality Assurance lead across a 24/7 continuous production facility.
• Performs testing on 100+ beverage, syrup, and water samples per shift, sustaining a 100% compliance record.
• Audits 15+ critical checkpoints nightly, including rinsers, air blowers, filtration systems, and coders.
• Inspects packaging integrity and isolates non-conforming product to maintain audit pass rates.
• Analyzes manufacturing processes to identify inefficiencies, implement process improvements, and optimize resource utilization.
• Leads Lean Six Sigma continuous improvement initiatives to streamline operations and enhance productivity.
• Received and tested CO₂ and raw materials across 500+ production batches prior to processing.
• Maintains strict sanitation protocols, achieving a zero microbial contamination record throughout tenure.
• Trains new night-shift personnel on quality assurance procedures, sampling protocols, and facility standards.

Healthy Haven Ghana, Accra, Ghana (On-site & Technical Advisory arrangement)

Business expansion · Quality compliance

• Developed and implemented business expansion strategies by establishing commercial partnerships that increased company profitability by 20%.
• Analyzed production processes to identify inefficiencies and formulated strategies to optimize throughput and reduce waste.
• Collaborated with quality assurance teams to maintain product quality, implement defect controls, and ensure compliance with FDA and Ghana Standards Authority (GSA) food safety standards.
• Led Lean Six Sigma and continuous improvement projects, optimizing production lines and training personnel in quality standards.

EIU Housing and Dining Department, Eastern Illinois University, Charleston, USA

10 Buildings · 200+ Residents · Staff Training

• Managed 10 apartment buildings, one office building, and over 200 student residents in University Court Apartments at EIU, creating staff schedules and supervising seven student desk assistants.
• Planned, executed, and reported on over 10 internal and external assessment surveys using Skyfactor Benchworks (EBI), Qualtrics, SurveyMonkey, and SPSS to guide housing operations.
• Served on the Student Staff Training Committee, training over 30 student staff members for the University's Housing and Dining Department.
• Served as Summer Conference Director managing four residential halls with over 1,000 students and guests and 10 summer conference assistants.

Students for Sensible Drug Policy – Ghana, Accra, Ghana

Financial Records & Budget Standards

• Provided strategic recommendations on institutional fundraising and donor development.
• Supervised project accounts, ensuring alignment with approved budgets and value-for-money standards.
• Consolidated and maintained financial records and reporting documentation.

State Protocol Department, Accra, Ghana

Diplomatic Liaison & State Ceremonies

• Assisted in processing diplomatic privileges, immunities, and protocol courtesies for expatriates and visiting delegations.
• Processed travel permits for foreign delegations traveling throughout Ghana.
• Assisted the Director of State Protocol during state functions and ceremonial occasions in the national capital and regions.

Ghana Revenue Authority (GRA), Accra, Ghana

Customer Support & Records Management

• Optimized customer receipt workflows, processing over 200 weekly taxpayer transactions.
• Issued 150 Vehicle Income Tax (VIT) receipts daily while maintaining accurate ledger records.
• Modernized record archive systems, noticeably reducing file retrieval turnaround times.
• Assisted with tax calculations for over 100 weekly clients, ensuring computational accuracy and compliance.